Trust Centre
Responsible AI
What our AI may and may not do, and what we record about every run.
- AI does not commit on our behalf
- AI may structure ideas, suggest scope, summarise evidence, identify risks and draft artefacts. It does not issue final prices, make binding commitments, sign anything, reject a client, or publish an unreviewed claim. Those require a person.
- AI never silently changes your answers
- Anything AI produces is presented as a suggestion attached to what you actually wrote. Your original answer is retained. You can edit or reject every inference, and rejecting one is recorded.
- Disclosure
- AI-generated or AI-assisted content is labelled as such wherever it appears, including in chat and in generated artefacts.
- Instrumented runs
- Every AI run records its model, prompt version, inputs, outputs, cost, latency, any feedback and any human override — which is what makes a decision reconstructable months later.
- Redaction before egress
- Sensitive fields are redacted before content leaves our boundary, and provider data-use settings are configured per engagement rather than assumed.
- Evaluation before expansion
- We build labelled evaluation sets and run them in continuous integration before expanding a high-impact AI use case, so quality changes are measured rather than felt.
Questions
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