Trust Centre
Business continuity and availability
Backups, recovery and what happens when something breaks.
- Backups
- The platform database is backed up by the managed database provider. Restore procedures are documented, and restore rehearsals are part of our operational routine.
- Rollback
- Application releases can be rolled back through the hosting platform. Database migrations are written with a forward or reverse path defined before they are applied.
- Incident response
- Incidents follow a defined process with a named commander, a communications path and a blameless review afterwards, with corrective actions tracked to completion.
- What we do not claim
- We publish no uptime percentage for this platform because we have no measurement period to publish. When we have operated it long enough to report honestly, the figure will appear here.
Questions
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