How we build · Stage 08
Operate
Keep it secure, available, affordable and improving.
- Typical duration
- Ongoing, renewed annually
- Portal phase
- operate
- Stage
- 08 of 08
- CRM stages
- 2
What this stage is for
Software that is not maintained decays. Operate covers monitoring, incident response, patching, cost control and the steady engineering work that keeps a system trustworthy.
Your part
Agree the service level you need, and attend the quarterly service review.
Activities
What happens
- Monitoring, alerting and incident response against agreed severities
- Security patching and dependency management
- Cost and performance optimisation
- Backlog enhancement and small continuous improvements
- Capacity, resilience and disaster-recovery testing
- Quarterly service health and roadmap review
Outputs
What you get
- Service reports covering availability, incidents, SLA attainment and cost
- Incident records with root cause and corrective actions
- A maintained dependency and vulnerability position
- A quarterly roadmap recommendation
Exit criteria
We do not move on until
Written down so neither side has to rely on a feeling that things seem fine.
- Service targets are being met and reported
- Renewal or transition is agreed ahead of the term ending
Behind the scenes
How this shows up in our systems
This is not a diagram made for a website. The stage you are reading maps onto literal values in our CRM and the phase label in your client portal.
- CRM pipeline stages
- Support / managed serviceRunning under an agreed service level.Expansion / renewalA further engagement or a renewal is in play.
- What you see in the portal
- Your project shows the phase "operate", with this stage's purpose and your part written on the project page.
Where it applies
Services that run this stage
Next step
Talk to us about operate
The Project Architect asks the questions this stage depends on, and tells you which stage your project should actually start at.